Plan the Oopbuy parcel before paying for delivery
Packing, route eligibility, freight settlement and what to do when tracking stops moving.
Check the route while the item is still a choice
Enter the destination and inspect the route's goods restrictions before buying. Batteries, perfume, liquids and branded goods can change the available lines. An item being purchasable does not mean a carrier will accept it. If the estimator offers no suitable route, ask support before placing the order.
Compare total quoted charges, chargeable-weight rules, destination coverage, tracking, compensation conditions and any exclusions. Use delivery estimates to compare similar routes on the same day; leave time for seller dispatch, warehouse handling and customs outside the stated transit period.
Consolidate only items that have passed your review
Wait for the items you want to combine, then resolve defects and returns before submitting the parcel. Consolidation can reduce repeated packaging but may increase the overall dimensions or make a restricted item incompatible with your preferred line. Compare splitting the parcel when the account allows it; more parcels can also mean repeated fixed charges.
Choose protection for the actual goods. A shoebox may add volume but protect shape; fragile items need appropriate cushioning. Ask before removing packaging that matters for a return, warranty or collectability. Save the packing request and confirm that all intended items are selected.
Understand the weight that gets billed
Actual weight is the scale reading after packing. Volumetric weight is calculated from the final outer dimensions using the divisor specified by the chosen route. A line can bill the greater of the two, then round to its own charging increment. Do not reuse another route's divisor.
For example, a light puffer may take more box space than a heavier folded tee. If an estimate increases, request the packed dimensions, scale weight, divisor and line breakdown. Compare those fields before deciding that a coupon failed. The international freight payment is separate from the item payment; settlement may involve an additional charge or a refund.
The return clock and the storage clock serve different jobs
The returns policy reviewed on 18 October 2026 describes a conditional 5-day/120-hour period starting at the next whole hour after Stocked in. Seller eligibility, item condition and exclusions still apply. Contact support immediately with the order ID, defect photos and requested remedy; do not wait until the last hour. A service-fee exemption does not mean return postage is free.
The storage policy separately describes normal goods at 90 days from receipt and abnormal goods at 30 days from signing, with an extension listed at 10 CNY per 30 days. Confirm the status, eligibility and exact deadline in your account, including any expiry or disposal notice. Storage time never creates a longer right to return.
From tracking number to delivery evidence
A label can exist before a carrier has the parcel. Check the first acceptance scan, later handoffs and the destination carrier when shown. If tracking stalls beyond the quoted stage, give support the parcel ID, tracking number, route, last scan and date. Avoid sending repeated empty messages; ask which investigation or document is needed next.
For customs questions, use the destination authority's current instructions and the carrier's verified channel. Declare goods accurately; a line description does not waive legal obligations. On delivery photograph the sealed parcel and any external damage, then record missing or damaged items and retain the box and labels. Ask support about the applicable evidence and claim deadline.
